Returns & Exchanges

We offer an exchange or full refund if you decide to return your order within 30 days of purchase. The item must be unused and in its original condition and packaging. Please note this policy is applicable to online sales only.

Just follow the 2 simple steps below.

STEP 1: Within 30 days of purchase contact us and request a return or exchange. Ensure to include your order number and your contact details.

STEP 2: Place the product in the original packaging and seal securely. Return the package to the following address;

BrowWow Beauty, 2 Market Street Mews, Kettering, NN16 0AH.

You will be responsible for arranging the return and for any costs incurred. We strongly recommend that you use tracked delivery to return your items to us, as we are not responsible for items which do not reach us.

If you have requested a refund, it will be issued to your original method of payment within 7 days of us receiving your return, otherwise we will be in touch to send you out your new order.

Very important, please note:

• Unauthorised returns/exchanges may be returned to the sender.
• Returns received outside the above time frames are accepted at the discretion of BrowWow Beauty.
• Returns policy for items on sale is the same as our returns policy noted above.
• Postage costs are non-refundable.